Terms & Conditions

We like to focus on producing the best honey in New Zealand, and our lawyers love to see us focussing on that as well.

Terms & conditions
Welcome to The Hello Honey Limited New Zealand Website.
We work tirelessly to place hives, harvest, bottle and sell nothing but authentic Manuka honey from New Zealand’s most remote and pristine locations, ensuring our strict procedures are followed from the hive to the world.
When you place an order from this website you’re agreeing to our Terms and Conditions.
We hope you have a lovely experience on our website. Of course we are beekeepers and not website maestro’s, but we are very proud of our website. We also love feedback, if something isn’t working as it should or if you see a way that it could work better please get in touch and we will get it sorted as soon as possible.
By saving your details for next time, you can make it easier to reorder in future. You can create an account with us to make reordering quick and easy (You will also get rad discounts when you subscribe)
Very occasionally, if the ordering technology fails us or we make a genuine mistake, your order may be unsuccessful. While we can’t be held liable for this, but rest assured we will get it sorted straight away, night or day.
Once your order has been placed and accepted, you pay the total at the end of the checkout process. We only accept credit or debit cards, PayPal, google pay and apple pay in the name of the customer placing the order. Once you’ve placed an order, you’ll get a confirmation email within 24 hours, and then another one within a further 24-48 hours, once your order has been dispatched, so you can track your parcel. If we receive your order any later than 3pm it will not be processed until the following working day.
Placing an order is legally binding and doesn’t affect your statutory rights. (That sounds rather serious, but it’s nothing to worry about.) Take a look at ‘Cancelling Orders and Returns’ in these Terms and Conditions for some more detail on this.
If we believe you act against these Terms and Conditions, we reserve the right to cancel or suspend your order. This includes not paying for ordered products and fraudulent use of our website and/or sales. We also reserve the right at our discretion to bar certain email addresses and telephone numbers from accessing our website to place orders. We won’t accept orders from customers who we’ve barred, cancelled or suspended without prior consent.
We run a tight ship and a small team, We’ll always do our best to ensure ensure that the product you order is available. Although, our honey is hot property and sometimes we might run out of the product. If this happens we will be in touch toot sweet to arrange an alternative product or a refund and a discount for next time.
Payment information
We accept Visa, MasterCard, PayPal, apple pay, google pay.

Contacting us
Our office is open from Monday to Friday 9am to 5pm. You can call us on +64 27 246 7707 or alternatively, email us at hello@hellohoney.nz with your comments, problems or questions.
The prices on our website are in NZD, you will be asked if you would like to see prices in your currency also. In that case it will automatically show the exchange rate prices.
Cancelling orders and returns
We believe you have the right to choose between a refund, exchange or a credit note if our goods are faulty, have been incorrectly described or are different from the sample shown.
We stand behind our products and their quality so if you’re less than thrilled about the honey you have bought from us, please contact us within 14 days of purchase via email: hello@hellohoney.nz
Please let us know:
• Confirmation email containing your Order Number
• Delivery documentation containing your Delivery Number
• List and description of goods to be returned
• Product batch number
• Reason for returning goods

Once we receive this information, we will let you know where to return your parcel. Returned items will be processed within 3 working days of when we receive them. Please take care when packaging the parcel so that items are not damaged on their return to us.
If you’re cancelling your order because you’ve changed your mind, you’ll need to pay the costs of returning the honey to us (if they’ve already been dispatched). If the products you receive are damaged or faulty or do not match the description, you can choose an exchange or a full refund.
Damaged parcels
Please forgive us if you receive a damaged parcel or it doesn’t match the description of what you ordered. We’ll also happily refund or replace your item(s), and pick up the tab for the return courier or mail charges.
Below are some good reasons for returning your order. Please help us by email: hello@hellohoney.nz with a photo of the issue, along with the information below:
• Glass jar damaged or broken on arrival
• Honey does not meet your expectations – a quality issue with the product
• We’ve got it wrong and your product differs from the order you placed
• The seal of the tamper proof label was broken when you received it

Events outside our control
We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations caused by an act or event beyond our reasonable control, including various things that we hope will never ever happen (but sadly sometimes do), like strikes, lock-outs or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster, or failure of public or private telecommunications networks or impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport.
If an event outside our control takes place that affects the performance of our obligations then we will notify you as soon as reasonably possible and our obligations will be suspended, and the time for performance of our obligations will be extended, until the particular event has been sorted out. Where an event outside our control affects our delivery, we will arrange a new delivery date with you as soon as the relevant is over.
You may cancel any order affected by an event outside our control which has continued for more than 30 days. To cancel please contact us.
Privacy and personal data
Your personal info is only used for processing and invoicing your order. If you’d like to be kept up to date with all the new exciting Hello Honey New Zealand news, opt in for our newsletter on this website.
Intellectual property
You acknowledge that all texts, designs, trademarks, logos, brand names, product names, titles, sounds, music, graphics, video interfaces, visual interfaces, photographs, artwork and source code including, but not limited to, the functioning look and feel of such contents contained on this website are owned by their respective owners and are protected by trade dress, copyright, patent and trademark laws and various other intellectual property rights and unfair competition laws.
Posting policy
The following provisions apply to any comments, statements, blogs, feedback or interactions that you wish to post and are posted (“Posts”) on this website and HHLNZ social media accounts:
(a) Hello Honey Limited New Zealand reserves the right without notice or explanation to:
1. not allow the posting of any specific Post; and
2. edit any specific Post; or
3. remove any Post
(b) Personal abuse, foul language, inappropriate subject matter or discriminatory remarks of any nature will not be tolerated;
(c) You agree to indemnify HHLNZ on demand for any loss or costs of whatever nature suffered by HHLNZ whether direct or consequential as a result of any post by you.
Our liability to you
This is particularly important, so please pay close attention.
If we fail to comply with these terms and conditions, we are responsible for loss or damage you suffer that is a foreseeable result of our breach of these Terms or our negligence. Loss or damage is foreseeable if it is an obvious consequence of our breach or if it was contemplated by you and us at the time we entered into this contract.
We only supply the Products for domestic and private use. You agree not to use the product for any commercial, business or resale purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
We do not in any way exclude or limit our liability for:
(a) death or personal injury caused by our negligence;
(b) fraud or fraudulent misrepresentation;
(c) where you are a UK customer, any breach of the terms implied by section 12 of the Sale of Goods Act 1979 (title and quiet possession);
(d) where you are a UK customer, any breach of the terms implied by section 13 to 15 of the Sale of Goods Act 1979 (description, satisfactory quality, fitness for purpose and samples);
(e) where you are a UK customer, defective products under the Consumer Protection Act 1987; and
(f) anything that cannot be excluded under the applicable law of the country in which our products are delivered to you in accordance with a particular order.
Inappropriate posts
The number one rule on this site is ‘always play nice’. So we have some strict policies around posts by users, to make sure only fair, factual and accurate comments and statements are posted on this site. If you feel a post on this site doesn’t meet our standards of niceness, please let us know.
We have the right to amend these Terms and Conditions from time to time, effective as soon as they’re placed here. By continuing to use this site you’re agreeing to be bound by the amended Terms and Conditions. Such amendments may include replacing these Terms and Conditions with entirely new Terms and Conditions.

The law
Heaven forbid that we should argue, but all purchases from us and transactions through this website are governed by and subject to the laws of New Zealand, Australia, England and Wales and you agree that the New Zealand or England courts have exclusive jurisdiction, however if you are based outside of these countries then we may take proceedings against you in any other court of competent jurisdiction